I would like to commend you and your staff for the wonderful hospital you provide for the city of Brady. My mother spent 10 days this past week in your great facility. It was her second experience in almost a year as she was a patient last November as well.
Your ER staff is excellent and very thorough and efficient. Once Mother was admitted, she was well cared for by everyone from the nurses, to the aids, to the housekeepers and the dietary/kitchen staff as well as the physical therapist. Not one area gave our family cause for complaint.
Both stays in the hospital, you graciously allowed her Bible study ladies who come to her house each Monday to continue meeting in her hospital room. That delighted her and was such a boost to her spirits.
I called at least twice a day from Levelland and your phone staff was always very polite in putting me through to Mother. If she didn’t answer or hear the phone, they would call the nurses’ station to have them go check on her. Things like that are beyond the scope of doing their jobs and we found that to be the case in every department.
In previous years, Mother had always told us to take her to Abilene if she needed hospitalization. Now she only wants to be taken to Brady Heart of Texas Hospital. That is an endorsement that you and your staff have earned and it is well deserved.
Thank you again for your care for my mother and the reassurance I have when she is in your care since I live so many hours away.
Sherry Ballew Barsch