Patients and Visitors

Hospital Calendar

Our calendar of hospital events includes times and dates for visiting specialists, ongoing and seasonal events, fund raisers, community events, and more. Check back often for updates to dates and times of upcoming events.

View Calendar >>

Community Health Needs Assessment (CHNA)

As part of the Affordable Care Act of 2010, freestanding non-profit hospitals are required to conduct a Community Health Needs Assessment (CHNA) every three years. The Community Health Needs Assessment (CHNA) describes the health status of the hospital’s community, and determines the overall health needs of the local populous.

In response to the increased needs and standards in our community, we have analyzed market data, demographic data, socio-economic factors, and health service utilization rates. We also received counsel from community coalitions, boards, partnerships, advisory groups and panels in order to bring you what we think is the best community health needs assessment for our area.

Unmet community health needs have been identified in the following areas:

• Expansions of primary care and specialty services
• Increased collaboration with mental health providers
• An increase in cooperation, communication, and education across communities for major health issues
• Local and regional approaches to emergency medical services

In addition, there are three overarching themes that should be addressed in each priority area:

• Physical healthcare needs
• Behavior healthcare needs
• Re-integration challenges

You can read the most recent reports here:

Community Health Needs Assessment 2021

Community Health Needs Assessment 2017

Community Benefit Implementation Plan 2016

Annual Report of Community Benefits Plan 2016

For more information you may reach the Chief Financial Officer at (325) 792-3990.

Cornerstone Award

We recognize that our associates are the foundational element which make our organization great – thus we are pleased to use the Cornerstone Award as a way of giving special recognition to the employees who choose to exhibit outstanding customer service and a commitment to excellence. We are excited to announce that patients now have the opportunity to nominate associates that went above and beyond during their patient visit. To nominate one of our staff for the award and to see past winners, please click on the link below.

Read More >>

Testimonials

We often receive kind words from our patients and we enjoy sharing them with others. Read what other patients have said about the Heart of Texas Healthcare System by clicking on the link below.

Read More >>

Food Services

View This Week's Lunch Menu >>

The Food Services staff works very closely with our registered dietitian to offer nutritionally adequate and satisfying meals. Food Services provides meals, snacks and beverages for patients, staff, guests and visitors. The staff takes great care to prepare and expedite the appropriate physician-ordered diet for patients. Therapeutic meal times are 7:30 AM, 11:30 PM and 5:30 PM. Additionally, snacks are provided for diabetic patients and acute care patients.

The public is welcome to visit the Heart of Texas Healthcare Cafeteria. A guest meal tray may be ordered through a patient primary nurse or by visiting the cafeteria and placing an order with one of our Dietary Specialists. There is a cash-only charge for the guest tray.

The Cafeteria is Cash Only.

Vending Machines

For around the clock 24 HR convenience, our vending machines which are located in the main lobby, offer freshly prepared sandwiches, salads, and yogurt parfaits. Snacks and cold drinks are also available.

Cafeteria Hours

Open Monday - Friday
Breakfast: 7:30 AM to 9:30 AM
Lunch: 11:00 AM to 1:00 PM
Dinner: 5:00 PM to 6:00 PM

Contact

For more information you may reach the Food Services Director at (325) 792-3970.

Gift Shop

The Heart of Texas Healthcare System gift shop is an exciting new 2014 venture, operated by the hospital auxiliary team. The gift shop has a wide variety of gift items. The proceeds from the gift shop are used by the auxiliary to fund scholarships given each year to high school seniors who are pursuing a degree in a health or nursing related field and to help purchase capital items for the hospital.

Hours of Operation

Monday – Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM - 12:00 PM

Patient Satisfaction Survey

Did you enjoy your visit to the Heart of Texas Healthcare System? Would you like to leave us some feedback about any of our services or staff. Below you will find a link to a patient survey form. We appreciate any and all feedback that you are willing to give us as we continue to improve our services.

Patient Satisfaction Survey Link >>

Pricing Transparency

Heart of Texas Healthcare System has always believed in assisting our patients in making informed decisions for their healthcare journey.

New guidelines established by the United States Department of Health and Human Services require us to publish our negotiated rates with payers for services provided at our facility. We understand the cost of healthcare can be very complex and confusing. Price transparency is important and that is why we are helping you to understand the complexities of your insurance coverage and your out-of-pocket costs while maintaining the quality of the services we are providing to you.

While we have made these tools available to you, we encourage you to have one-on-one conversations with your care team or admitting representative with questions about costs for your medical needs.

Pricing Liability Estimator >>

Pricing Transparency Spreadsheet >>

File a Complaint

Were you dissatisfied with any of the services or staff at our facilities? Is there anything you would like to share with us that will help us improve? Please click on the link below to file a complaint. All feedback that you provide to us matters, and will aide in our effort of providing you with the best healthcare experience possible.

Complaint Link >>